FAQ

Q: How soon will my item ship?

A: Typically your item will ship ASAP! Which means next day if it's a Ready To Ship item (RTS). We do hope you will allow 2-3 days before shipping though depending on the day of the week your order is placed. You will be notified with tracking as soon as a label is created for your order. Please see item descriptions for Made To Order items (MTO).

Q: Can you resize my ring?

A: Yes. If you have just placed an order and it has not shipped I can size it up to one whole size free of charge. If you have a beloved ring I made or one from your general collection I can re size the rings for an additional fee of $20. Some rings are more work with more stones, and may cost more to resize. If you need a ring sized down please email as the cost varies based off the design and ring type.

Note: Some rings can be hammered up a half size or so for no additional cost before shipping out. 

Q: Are you taking custom orders? Do you require a deposit? 

A: Yes! We are always taking on custom orders. For small customs under $100 we require it paid in full. For larger customs we require half of the total cost of the ring up front as a deposit, with payment plans available for the rest. No items ship till they paid in full and there are no returns for custom orders. This includes MTO options as we take extensive care in flushing out design and stone choice with you as well as send finish photos once the item is ready to ship out. 

Q: Are payment plans available for RTS items? 

A: Yes, we are happy to work out a payment plan with you! Once you enter a payment plan the item is reserved for you. Payment plans are non refundable and must be paid by the date buyer and seller agree to. 

Q: How do I know when a shop update is? 

A: The status of our next shop update can be always be found in our instagram bio. Follow us @sunmoonandcrystals for more information!