Q: How soon will my item ship?
A: Typically your item will ship ASAP! Which means next day if it's a Ready To Ship item (RTS). We do hope you will allow 2-3 days before shipping though depending on the day of the week your order is placed. You will be notified with tracking as soon as a label is created for your order. Please see item descriptions for Made To Order items (MTO).
Q: Can you resize my ring?
A: Yes. Most rings can be resized for an additional fee of $20. Some rings are more work with more stones, and may cost more to resize. Note: Some rings can be hammered up a half size or so for no additional cost.
Q: Are you taking custom orders? Do you require a deposit?
A: Yes! We are always taking on custom orders. For small customs under $100 we require it paid in full. For larger customs we require half of the total cost of the ring up front as a deposit, with payment plans available for the rest. No items ship till they paid in full and there are no returns for custom orders. This includes MTO options.
Q: Are payment plans available for RTS items?
A: Yes, we are happy to work out a payment plan with you! Once you enter a payment plan the item is reserved for you. Payment plans are non refundable.
Q: How do I know when a shop update is?
A: The status of our next shop update can be always be found in our instagram bio. Follow us @sunmoonandcrystals for more information!